Privacy policy

Privacy and cookie policy

Promese Logistics respects the privacy of everyone who uses this website and treats any personal information you provide as confidential.

Promese Logistics, located at Flight Forum 2500, 5657 DZ Eindhoven, is responsible for the processing of personal data as described in this privacy statement.

Contact details

www.promese.eu
Flight Forum 2500
5657 DZ Eindhoven
+31 (0)40 249 3500

Personal data we process

Promese Logistics does not process personal data through this website, because no personal data can be left on our site. We also do not use social media plugins.

Special and/or sensitive personal data we process

Our website and/or service is not intended to collect data about visitors younger than 16, unless they have permission from a parent or guardian. We cannot verify whether a visitor is older than 16. We therefore recommend that parents are involved in their children’s online activities, to prevent data about children being collected without parental consent. If you believe that we have collected personal data about a minor without that consent, please contact us at info@promese.eu and we will delete this information.

Purpose and legal basis

Promese Logistics processes your personal data for the following purposes:

  • To call or email you when this is necessary to provide our services.
  • To inform you about changes to our services and products.
  • To allow you to create an account.
  • To deliver goods and services to you.

Promese Logistics also processes personal data when we are legally obliged to do so, such as data required for our tax return.

Automated decision-making

Promese Logistics does not make decisions based on automated processing that have (significant) consequences for individuals. These are decisions taken by computer programmes or systems without a person (for example an employee of Promese Logistics) being involved. Promese Logistics uses the following computer programmes or systems:

  • Promese Portal Lisa;
  • Cobra;
  • Probis;
  • Sugar;
  • Exact;
  • Transmart;
  • Lightspeed.

How long we retain personal data

Promese Logistics does not retain your personal data longer than strictly necessary to achieve the purposes for which your data are collected. We process the following (categories of) personal data:

Category 1: website visitor

  • Your region
  • The IP address of the device you use to visit our site
  • The type of device you use to visit our site
  • The browser you use
  • The duration and frequency of the visit

Sharing personal data with third parties

Promese Logistics only provides data to third parties when this is necessary to perform our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use

Promese Logistics only uses technical and functional cookies, and analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone during the first visit to this website. The cookies we use are necessary for the technical operation of the website and for your convenience. They ensure that the website works properly and remember your preferences, for example. We can also use them to optimise our website. You can opt out of cookies by setting your browser so that it no longer stores cookies. You can also delete all previously stored information via your browser settings.

Access, correction or deletion

You have the right to access, correct or delete your personal data. You also have the right to withdraw any consent for data processing, to object to the processing of your personal data by Promese Logistics, and you have the right to data portability. That means you can ask us to send the personal data we hold about you in a computer file to you or to another organisation named by you.

You can send a request for access, correction, deletion or transfer of your personal data, or a request to withdraw your consent or object to processing, to info@promese.eu.

To make sure the access request is made by you, we ask you to enclose a copy of your identity document. In that copy, black out your passport photo, MRZ (machine readable zone, the number strip at the bottom of the passport), passport number and citizen service number (BSN). This is to protect your privacy. We will respond as soon as possible, and within four weeks, to your request.

Promese Logistics also points out that you can file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

Promese Logistics takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration. If you feel that your data are not properly secured or there are indications of misuse, please contact our customer service or info@promese.eu.

Date: May 2018, version 1.5